Support

We usually answer within two working days.

Write to support@stepart.app. Add your user ID — it lets us find your account: Settings → Account → User ID, tap to copy.

Subscription

How do I cancel PRO? In Google Play: your profile picture → Payments & subscriptions → Subscriptions → StepArt → Cancel. Deleting the app does not cancel the subscription.

I paid, but PRO is not active. Open Settings and tap Restore next to the subscription. If it still does not appear, write to us with your user ID and the Google Play order number (it starts with GPA.).

New phone? Install StepArt with the same Google account and tap Restore — your subscription comes back.

Energy and lessons

Energy opens lessons: a new one comes every day, and lessons you open with energy stay yours. With PRO every lesson is open and energy is not needed.

Drawing with a friend

Multiplayer → With friends → pick a duet lesson → Create a room, and send your friend the room code (and password, if you set one). Your friend opens the same screen and enters the code. When both are in the lobby, the host presses Start. Both phones need an internet connection.

Delete my data

In the app: Settings → Account → Delete account — your account, progress and multiplayer recordings are deleted at once. No longer have the app? See how to delete your account without it. Details are in the Privacy Policy.